PlayMakers Repertory Company is a professional theatre located on the campus of UNC. We produce 6 shows on our mainstage and 3 on our second stage as well as holding a Summer Youth Conservatory. As a member of the League of Resident Theatre (LORT) we seek to bring high quality art to campus to enhance the academic experience and engage our community.
The Box Office Manager works to ensure high quality customer service with accurate and timely management of revenue and managing a staff of undergraduate employees. This includes but is not limited to training students to use ticketing software (Tessitura), participating in daily sales transactions, fielding questions or concerns from both patrons and students, working front of house for performances to ensure patrons have a meaningful experience while attending a play, and assisting the Box Office supervisor in maintaning accurate financial records.
Selected candidate will assist in creating practices and procedures for pricing, ordering and selling tickets for optimum sales results. Selected candidate will direct daily box office and front of house operations and supervises 30-40 student customer service representatives. Selected candidate manages operations of the front of house, concessions, and staff for performances and/or assigns management staff to this role. Selected candidate will recruit, train, and supervise 150-200 community volunteers. Selected candidate will conduct the daily reconciliation of receipts with daily reports and make deposits as well as oversee execution of receptions, special events, intermissions, artist meet-and-greets, merchandise and concessions sales, and other pre/post-event activities. Selected candidate works with professional, student and volunteer staff to resolve critical issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations.
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Must have the ability to operate a computerized ticketing system. Must have demonstrated advanced proficiency working with Microsoft Outlook, Word, and Excel. Must have a strong customer service background and people skills with demonstrated supervisory experience.
A College degree is preferred. One to three years of previous experience in Fine Arts and/or Events Management within an educational environment to include supervisory experience in a customer service environment.
Emphasis should focus on cash handling and reconciliation or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Experience with the ticketing software, Tessitura, is strongly desired.
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